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Cotton Or Nothing - Striking Mannequins Strike a Chord with Customer Complaints

September 30th, 2013

(MEMPHIS, Tenn.)  Just as models began walking down the runways of New York Fashion Week at Lincoln Center, mannequins in the Meatpacking District began walking off the job.  The “protest” was part of a film shoot and companion installation for “Cotton Or Nothing,” a new marketing program from Cotton Incorporated that addresses consumer reaction to cotton substitution.  The installation, which was at 14th and Hudson Streets in New York from Friday, September 6th through Sunday, September 8th, invited consumers to “Join the Protest” by having their picture taken with the striking mannequins and signing the Cotton Or Nothing Manifesto.  Highlights, resources and more information can be found at www.cottonornothing.com.

“Today’s consumers are angry and we are capitalizing on it,” says Ric Hendee, Senior Vice President, Consumer Marketing for Cotton Incorporated.  Hendee explains that ’Cotton Or Nothing’ is an industry-facing marketing program fueled by growing consumer dissatisfaction with poorly-produced garments.

The campaign launched with anonymity over the weekend of New York Fashion Week, with teaser print ads and social media posts from designated spokesperson Mannequin #9.  Over 300 humans supported the mannequins’ cause by participating in Mannequin Protest, a stop-motion short film by Evan Boehm, which is now available for viewing on www.cottonornothing.com

“The cottonornothing.com Web site gives frustrated apparel consumers a forum to share their fabric fails, and acts as a resource on how to avoid these disappointments,” says Hendee.  “With every site visit, posting, and photo upload, apparel shoppers amplify the ‘cotton or nothing’ message to brands.”

Impetus for the campaign came from the Cotton Incorporated Customer Comment Project which quantified more than 250,000 consumer comments posted on apparel retailer websites. 

“We knew from our Lifestyle Monitor™ survey that consumers were aware of and displeased by the substitution of synthetics in many of their traditionally cotton or cotton-rich apparel,” explains Kim Kitchings, Vice President, Corporate Strategy and Program Metrics for Cotton Incorporated.  “The Consumer Comment Project gave us a deeper dive into the specifics.”

Among the more frequent consumers complaints are:  pilling; odor; fading; static cling; shrinking; and loss of shape. Home textile complaints are currently being studied and will join the movement in the near future.

For more information --- and to sign the Cotton Or Nothing Manifesto --- visit www.cottonornothing.com

oOo

Contact: Brad Robb, VP of Communications or Stacey Gorman, Communications Manager (901) 683-2500

About Cotton Incorporated: Cotton Incorporated, funded by U.S. cotton producers and importers of cotton and cotton textile products, conducts worldwide research and promotion activities to increase the demand for and profitability of cotton.


About The Cotton Board: The Cotton Research & Promotion Act established the Cotton Board as a quasi-governmental, non-profit entity to serve as the administrator of the Cotton Research & Promotion Program. Funded by America’s cotton producers and importers through the cotton check-off, the Program’s research and promotion activities are conducted worldwide by Cotton Incorporated, the Cotton Board’s sole-source contracting organization, to increase the demand for and improve the market position of cotton. The Cotton Research & Promotion Program continues to work in all areas of cotton’s pipeline – from the field to the consumer – to keep cotton the number one fiber choice in the U.S. For more information about the Cotton Board and the innovative activities stemming from the Program, visit www.cottonboard.org.

 

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